Service Process

1. In-depth Demand Communication:
Business personnel need to fully communicate with the customer, clearly defining the product type, core parameters, and application scenarios. For customized products, obtain the technical standards, formulation requirements provided by the customer or provide sample tests. In necessary cases, arrange the technical team to participate in the communication to avoid "assumed" understanding.

2. Initial Screening of Compliance Qualifications:
For hazardous products, it is necessary to check the customer's qualifications in advance, such as whether the enterprise holds the "Hazardous Materials Operating License" and the "Purchase License for Easily Tainted Chemicals". For individual customers, they need to provide unit certificates and usage explanations to ensure the compliance of downstream usage.

3. Price and Delivery Period Negotiation:
Based on raw material costs, production difficulty, order volume, and production capacity schedule, provide a quotation plan. For bulk orders, it is possible to negotiate for staged delivery; for urgent orders, the feasibility of expedited production and additional costs need to be evaluated, clearly informing the customer and reaching an agreement.

4. Order Information Solidification:
Convert customer requirements into standardized orders, including product name, specification model, quantity, unit price, total amount, delivery address, contact person, payment method (such as 30% prepaid, 70% paid after inspection), etc. After confirmation by the customer, it is archived and used as the basis for subsequent processes.

1. Customer Qualification Review:
The compliance department re-verifies the validity of the customer's qualification documents, with a particular focus on checking the compatibility between the hazardous goods purchasing qualification and the actual purchased products, and strictly preventing the sale of restricted products to customers without qualifications.

2. Order Information Accuracy Verification:
Verify whether the product parameters, quantities, and delivery information in the order are consistent with the previous communication records.

3. Capacity and Supply Chain Matching Assessment:
The production department intervenes to assess whether the existing capacity can meet the delivery requirements, and simultaneously checks the raw material inventory and procurement cycle. If the raw material inventory is insufficient, it is necessary to confirm whether the purchasing department can complete the stock preparation before the production starts to avoid the situation of "receiving the order but not being able to produce it". For customized products, it is necessary to assess whether the production line has the corresponding process equipment.

4. Final Compliance Review:
Review whether the product complies with the regulations of the country and the target market, such as export orders need to confirm whether the product complies with the environmental protection standards of the importing country (such as the EU REACH regulations, the US TSCA regulations), and whether specific test reports are required (such as SGS certification, RoHS testing).

5. Confirmation and Feedback:
After the review is passed, send the "Order Confirmation Letter" to the customer, clearly stating "The order has been accepted and production will be advanced as per the agreement"; if the review is not passed (such as incomplete customer qualifications, insufficient capacity), it is necessary to communicate with the customer promptly and negotiate solutions (such as changing the product, delaying delivery, or canceling the order).

1. Production schedule arrangement:
Based on the priority of orders (urgent orders first, large orders produced at staggered times), combined with equipment utilization rate and shift scheduling, a detailed production schedule table is formulated, clearly specifying the start and completion times for each process.

2. Raw material procurement and inventory scheduling:
The purchasing department, based on the production plan, checks the raw material inventory. For any shortages, purchase orders are issued. Special attention should be paid to the procurement cycle of special raw materials, and buffer time should be reserved to avoid production halt due to raw material shortages. At the same time, the storage conditions (such as low temperature, avoiding light, and ventilation) of raw materials should be confirmed to ensure the quality of incoming materials.

3. Quality control and safety contingency plan formulation:
In collaboration with the quality control department, key quality control points are set, and detection methods are clarified. For potential risks in chemical production, emergency plans are formulated.

4. Cross-departmental collaboration mechanism establishment:
Organize meetings among the production, purchasing, quality control, and logistics departments to clarify the responsibilities of each department, ensure information synchronization, and avoid gaps in departmental coordination.

1. Pre-production preparation and verification:
Before production, a comprehensive inspection of equipment is required, and random sampling of raw materials is conducted to verify the purity and impurity content to ensure they meet production standards.

2. Real-time monitoring of production process parameters:
Production is carried out strictly in accordance with process documents, and key parameters are recorded in real time. For continuous production lines, samples need to be taken and the quality of intermediate products tested every hour to check if the pH value is stable. If the range is exceeded, the process needs to be adjusted immediately.

3. Handling of abnormalities and traceability:
If there are parameter abnormalities, an emergency plan is initiated immediately, and the cause is analyzed. At the same time, the abnormal batch products are isolated, and information such as raw material batches, operators, and equipment numbers is traced to provide a basis for subsequent investigations.

4. Semi-finished product quality control:
After production, a comprehensive inspection of semi-finished products is conducted. Only qualified semi-finished products can enter the next stage.

1. Full-item inspection of finished products:
The quality control department conducts full-item index inspections of finished products, including main content, impurity content, stability, safety, etc. After passing the inspection, the "Product Quality Inspection Report" is issued. Non-conforming products need to be evaluated for the possibility of rework or scrapped, and non-conforming products must not be released from the factory.

2. Customized packaging schemes:
Based on product characteristics, packaging materials are selected. Packaging materials must comply with national standards and undergo pressure resistance and leakage tests.

3. Standardized marking and information completeness:
The packaging must clearly indicate product name, specification, batch number, production date, shelf life, storage conditions (such as "keep away from fire sources", "store in a dark place"), hazard symbols, manufacturer information, and emergency contact information. A "Product Safety Technical Manual (MSDS)" is also attached to the product, detailing product characteristics, hazard protection, emergency handling measures, etc., for customer reference.

4. Re-inspection of packaging sealing:
After packaging is completed, the sealing status is checked again. For liquid products, they can be inverted for 24 hours to observe if there is leakage. This ensures no leakage risk during transportation.

1. Customized logistics solutions:
Based on product characteristics, choose compliant logistics methods. For hazardous products, a company with a "Road Dangerous Goods Transportation License" is required, and transportation vehicles must be equipped with explosion-proof, fire-fighting, and leakage prevention equipment; for products requiring low-temperature storage (such as certain biological and chemical products), refrigerated vehicles are used, and temperature monitoring (such as 2-8°C) is carried out throughout the process and recorded.

2. Delivery and signature confirmation:
After the product is delivered, jointly verify the order quantity, packaging integrity, and product appearance with the customer. After confirmation by the customer, sign the "Delivery Confirmation Form". If packaging is damaged or the product is abnormal, take photos for retention and negotiate a solution with the customer.

3. Collection and handling of customer feedback:
Within 3-7 days after delivery, collect customer feedback through phone calls, emails, or on-site visits, focusing on product quality, delivery timeliness, packaging rationality, etc. For feedback issues, respond within 24 hours, and the technical team will investigate the cause and provide solutions (such as replacement, compensation for losses).

4. Application of feedback data:
Classify and organize customer feedback (such as quality issues, delivery issues, service issues), hold regular review meetings, for example, due to "fluctuations in raw material purity causing unstable product quality", optimize raw material procurement standards; due to "leakage in packaging", upgrade packaging materials to achieve continuous process improvement.

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