Custom Service

Nantong Jienuo Chemical

24-Hour Rapid Response, In-depth Demand Exploration
A dedicated customer demand response team is established, consisting of sales managers, technical experts, and market analysts. Once a customer demand is submitted, a response is provided within one hour, and a deep communication meeting with the customer is held within 24 hours. Through various methods such as questionnaires, on-site investigations, and technical seminars, precise understanding of customer needs in application scenarios, performance indicators, budget costs, and delivery cycles is achieved. In terms of cross-departmental collaboration, the sales team is responsible for demand collection and business coordination, the technical team simultaneously provides professional advice, and the marketing team supplements and optimizes based on industry trends. The three parties jointly complete the "Demand Analysis Report" within 48 hours to ensure zero deviation in demand understanding and lay a solid foundation for subsequent research and development.

Led by Top Teams, Empowered by Patented Technologies
Relying on a research and development team with 8 doctoral-level experts and 78 research and development patents, a dedicated research and development team is quickly formed based on customer demands. With deep technical accumulation in cutting-edge fields such as green chemical engineering and material modification, and by leveraging 33 invention patents and 45 utility model patents, combined with the latest industry research results, a targeted research and development plan is formulated.

Precise Experiments, Strict Control
Pilot testing is conducted in a laboratory equipped with advanced devices such as high-resolution mass spectrometers and X-ray diffraction instruments. During the pilot testing stage, standard experimental procedures are strictly followed, and parameters such as reaction conditions and raw material ratios are finely adjusted. The research and development team closely monitors the experimental data and records every detail change.

In the event of any problems, a joint meeting is immediately held by the research and development, technical, and quality inspection departments to quickly analyze the causes and adjust the plan. With rich research and development experience and an efficient collaboration mechanism, the pilot testing is completed on average within 15 working days, with a research and development conversion rate exceeding 70%, ensuring that the performance of the pilot testing products meets the expected goals.

Intelligent Production Support, Cross-Departmental Efficient Collaboration
Based on the successful experience of pilot testing, scale-up testing is initiated in the intelligent production workshop. The company's 3 fully automated production lines are equipped with intelligent control systems, enabling precise control of production parameters (with an error range of ±0.5%). The production department strictly follows the process requirements for operation, and the equipment department closely monitors the equipment operation status to ensure stable production.

The research and development team closely follows the process, promptly optimizing and adjusting any issues that may arise during the scale-up. The quality inspection department simultaneously intervenes, setting up 12 inspection checkpoints for raw materials, intermediate products, and finished products, and conducting strict inspections using advanced inspection equipment to ensure that the quality of the scale-up testing products is consistent with that of the pilot testing. Through close cross-departmental collaboration, the scale-up testing is completed on average within 30 working days, fully preparing for batch customization.

Efficient Production, Quality Assurance
After the successful completion of scale-up testing, the batch customization process is promptly initiated. The production department arranges production plans based on customer order requirements, efficiently producing with the automated production lines, with an annual production capacity of up to 100,000 tons, ensuring timely delivery. The procurement department ensures a stable supply of raw materials, and the logistics department plans transportation solutions in advance to ensure the safe and rapid delivery of products to customers.

The quality inspection department conducts full inspections of batch products, ensuring a product qualification rate of over 99.2%. The after-sales team keeps in step with the progress and provides 24-hour response service, ready to solve any problems customers encounter during usage. From demand communication to bulk customized delivery, the company, through its efficient response speed, strong R&D capabilities and close cross-departmental collaboration, offers customers high-quality and exclusive chemical product solutions, helping them stand out in the market competition.

A 24-hour response mechanism has been established, allowing customers to submit inquiries or feedback through hotlines, online customer service, etc.